Support documentation and tools are accessible from Management Portal (Unified CCMP), Cisco Unified Customer Voice Portal (Unifiedĭocumentation for Cisco Unified Communications Manager (Unified CM) is accessible from. Click Voice and Unified Communications, then click Cisco Unified Contact Center Products or Cisco Unified Voice Self-Service Products, then click the product or option you want.ĭocumentation includes the documentation sets for Cisco Unified Contact Center
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You can navigate the PDF file using the Contents, the Index, and theĭocumentation for contact center enterprise solutions is accessible from at.
How the Unified ICM and Unified CCE software works. Understanding the database schema helps you toĬreate your own monitoring screens and reports.
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This manual is intended for Unified ICM and Unified CCE software This guide documents each table, majorĬategories of tables, coded values used, and the dependencies and constraints. (Unified CCE), including the types of data stored in the database and the Updated the Termination_Call_Detail table:ĭatabase Schema Guide for Cisco Unified Contact Center Enterprise Database Schema Handbook for Cisco Unified Contact Center Enterpriseĭescribes the database schema used by Unified Contact Center Enterprise Updated the System_Capacity_Real_Time table: Updated the System_Capacity_Interval table, added the following fields: Updated the ICR_Globals table, added the following fields: Updated datatypes of these fields in the following tables:Ĭhanged the datatype of ConfigMessage to varbinary(max).Ĭhanged the datatype of BinData to varbinary(max).Ĭhanged the datatype of FeatureSetData to varbinary(max).Ĭhanged the datatype of CallTrace to varbinary(max).Ĭhanged the datatype of Password to varbinary(max).Ĭhanged the datatype of EnablePassword to varbinary(max)Ĭhanged the datatype of Password to varbinary(max)Ĭhanged the datatyype of ScriptMeters to varbinary(max).Ĭhanged the datatype of ScriptData to varbinary(max).Ĭhanged the datatype of DbDateTime to DBDATETIME NULL.
Initial Release of Document for Release 12.5(1)Īdded a new ServiceType for Principal VVB This table lists changes made to this guide.